Face-to-Face / Onsite Interpreting​ - Minimum 2 hour charge

• Mon to Fri - 8:00am to 6:00pm : $135.00/hr

• Mon to Fri - 6:00pm to 8:00am (after hours) : $135.00/hr + 15min surcharge

• Saturday : $135.00/hr + 30min surcharge 

• Sunday : $135.00/hr + 45min surcharge

• Public Holidays : $135.00/hr + 1hour surcharge

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Video Remote Interpreting (VRI) - Minimum 1.5 hour charge

• Mon to Fri - 8:00am to 6:00pm : $120.00/hr

• Mon to Fri - 6:00pm to 8:00am (after hours) : $120.00/hr + 15min surcharge

• Saturday : $120.00/hr + 30min surcharge 

• Sunday : $120.00/hr + 45min surcharge

• Public Holidays : $120.00/hr + 1hour surcharge

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Additional time will be incremental every 15 minutes thereafter.

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These rates are subject to change.

• The welfare of an interpreter is in accordance with the national WHS standards whereby many settings of 2 hours or more, 2 interpreters must be employed to work in tandem to reduce physical and mental fatigue.  The required number of interpreters is determined on a case-by-case basis, considering the duration of the appointment, speed and content of the appointment, number of scheduled breaks, and the number of participants in the appointment. 

• Where an interpreter is over 100 kms from the appointment location, booking charges will be based upon the return travel time plus the minimum duration of the appointment at the hourly rates above.

• The distance of an appointment is predetermined using Google Maps to calculate the distance and time taken to travel to and from the assignment.  This will be advised at the time of the booking.

• Some bookings may require additional expenses such as car parking, flights and accommodation.  These costs will be negotiated in advance of the booking being confirmed.

• Appointments cancelled within 24 hours of the start time will incur the full cost of the booking.  Appointments cancelled within 24-48 hours of the start time will incur 50% of the booking.

• If the client and/or professional do not arrive within 30 minutes of the scheduled start time, without any notification to My Gain, then the appointment is deemed cancelled and full cost of the booking will be incurred.

• No fee is payable by the Organisation for booking requests cancelled and agreed supports have not been provided by My Gain.